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FAQs

59

How to Authorize Google to Allow SMTP
How to Setup a Custom Link Shortener Domain
How to troubleshoot duplicate posting
How to track and report on e-commerce store revenue
How to Setup a Custom Campaign Domain
How to Use the Software to Publish to Facebook Groups
How to setup the Webhooks integration
How to find the RSS feed of a website
Our Current Integrations
Where to find your Verification Report
Publishing Options
Why are my social profiles not displayed on Publish dashboard?
Help! The system is not saving my design.
Can I use other url shorteners?
How to turn off the URL shortener
I created a campaign using a foreign language but it has a font error
Is there a bulk photo upload?
How to pre-populate campaign form fields with your customer’s information
How do I add my social accounts?
Why requeue isn’t available in Twitter?
Upload button in my campaign is not showing
How do I integrate a Facebook pixel or any pixel to my microsite?
My LinkedIn post did not publish anything!
Why are my Instagram videos uploaded to Youtube even though they are very short?
I just published a social post, but Verification Report shows “Verification Failed.”
I just published a social post, but I can’t find it. Where can I find it?
Do autoresponder emails have limits?
Do you have time-specific categories, like for holidays?
I would like to start my first campaign, can you help me?
I press “Publish Now” button, NOTHING happens.
My Youtube Account is Not Showing in Publish Editor
Can we work with clients without having them as users?
How to Use the Schedule Tab in Publish Editor
How do I make sure that the right image is shown when it is added through a link?
How can I disable adding video to Youtube when posting to Instagram using the mobile app?
How to format social posts in ‘Preview’?
How does the Requeue feature work?
How to disable uploading to Youtube?
How can I schedule a post to publish every 45 days?
How to create a post from a published Facebook post
How to record from a webcam on a Testimonial Campaign
In Marketing Calendar, can I filter posts per category?
How can I edit a post in the queue that my user has added? I don’t see it with the main account.
How to Type Emojis on Your Mac or PC and Use it on Your Posts
I’m unable to edit my post in the Publish dashboard
When participants of a campaign upload their videos, where do these videos go?
How many pixel codes can I use?
How to remove published posts?
Are the pixel codes based on actions (clicks, sales, etc)?
Is there a way to remove “Published by ……” text in my posts?
How to track and report on WooCommerce store revenue
How is “revenue” in reports measured?
How to remove the caption entry in a photo contest?
How to change the size of my contest page so it’s not very narrow?
How do I set-up my own autoresponder?
How publishing a video to Instagram using the mobile app works
How to add a logo to a campaign
How to Remove the ‘Record a Video’ button in Video Campaigns
How to track and report on Shopify store revenue

General

3

What is this SMM tool?
What is Our Help Desk About?
How to Do A Search Within the Software?

Account & User Settings

8

How to Set Account Preferences?
Manage Users: Adding a New User
Manage Users: How to limit visibility to only their own posts for sub-users
Manage Users: Making a User an Administrator or a Moderator
Manage Users: Editing a User
Manage Users: Deleting a User
Account Settings: How to Cancel Your Account
Account Settings: How to Customize Your Account Settings

Social Media Campaigns

59

How to post to Instagram
How to create a video post
How to Create A Gallery / Carousel Post on Instagram
Improve the images included in your RSS feed posts
Automatically Post User-Generated Photos & Videos to Your Instagram Account
How to Use RSS Feeds to Automatically Generate and Schedule Social Media Posts
Troubleshoot an Integration
Troubleshoot Facebook Permission Error
Delete or Ban Participants From Your Viral Sweepstakes or Viral Competition
Viral Competition Campaigns Are Here!
Facebook Signup for Viral Sweepstakes
Visual Design Editor
How to Drive Referrals To Your Website Within Your Viral Sweepstakes Campaign
Viral Sweepstakes Campaign is Here!
FEATURE UPDATE: Widget Upgrades Are Live!
Campaign Funnels
How to Create a Campaign Funnel – An Example
Countdown Timers & Call-to-Action Buttons
How to make the Thank You Screen unique from the Home Screen
How to Setup White Label Campaign Emails
How to Keep Bots Out of Your Sweepstakes
How to Add Additional Fields to Your Campaign Submission Form
How to edit campaign forms, background image, social share image
How to embed a campaign widget on your website
How to provide a unique tracked link in Refer-a-Friend and Referral Sweepstakes campaigns
How does Refer-A-Friend campaign work?
How to Add Double Opt-in to Your Campaigns
How to Choose Between One or Two Contest Periods
How to Pause or End A Campaign
How to Test A Contest or Sweepstakes
How to Change the Language On Your Campaigns
Why does my campaign image remain the same even when I added the logo on the header section?
How to Create a Social Media Contest or Giveaway
How to Change the Date on A Contest
How to Create a Poll Campaign
How to Create Cool Headers for Your Campaigns
How to Change the Background Color of Your Photo Entry Tiles
Campaigns: Selecting A Campaign Type
Campaigns: How to Deploy Your Social Media Campaigns
Campaigns: How to Set-Up A New Social Media Campaign
Campaigns: Referral Campaigns vs. Engagement Campaigns: Which One Is the Right Campaign?
Campaigns: Save and Deploy Your Campaign
Campaigns: Choosing Campaign Settings
Campaigns: Customizing How and Where Campaign Submissions Are Syndicated
Managing Your Social Media Campaigns: How to Copy Campaigns
Managing Your Social Media Campaigns: How to Edit Campaigns
Managing Your Social Media Campaigns: How to Delete Campaigns
Series: What’s a Triggered Series vs. a Scheduled Series vs. a Split Test Series?
Series: How to Add a New Series
Series: How to Edit A Series
Series: How to Copy A Series
Series: How to Delete A Series
Series: How to Create a Campaign Series and Split Test
Display Groups: Campaigns and Display Group
Display Groups: How to Add A New Display Group
Display Groups: How to Edit Display Groups
Display Groups: How to Delete Display Groups
How to Connect a Campaign to Zapier for Thousands of Integrations with CRM and Email Providers
Campaign Types

Publishing to Social Media

20

Instagram Posting: How to Switch to a Professional Account
Posting to Instagram – Images and Aspect Ratios
How to pin your image to multiple Pinterest boards
How to post Stories on Instagram
How to publish to Pinterest
How to Post to Facebook Group as a Page or as an Individual
How to Create a Social Posting Workflow with Multiple Users
How Schedule, Queue, and Requeue / Reposting Features Work
Managing Your Messages: How to Delete Messages
You can now post updates to your Google My Business locations!
Direct Instagram Publishing
Publishing Messages to Social Media
How to make the most of the Queue feature of Publish editor
How to add Instagram accounts
How do I post a video to my Youtube channel?
How to schedule social posts for the holiday season in one day
How can I view all of my social posts in each category?
Social Media Management
Managing Your Messages: How to Edit Messages
Managing Your Messages: How to Resend Messages

Share Buttons

6

Why Use Share Buttons?
How to Create New Share Buttons
How to Preview and Edit New Share Buttons
How to Edit Existing Share Buttons
How to Copy Share Buttons
How to Delete Share Buttons

Approving Posts & Submissions

4

How to Approve Employee Posts
How to Approve Customer Videos
How to Approve Customer Photos
How to Approve Customer Text Posts

Reporting & Analytics

7

How to Use Reporting and Analytics
Social Media Metrics Used in Reports
What are “Leads”?
How to Access Your Social CRM Database
How to Access Your Campaigns Reporting and Analytics
How to Access Your Published Messages Reporting And Analytics
How to View Your Optimal Send Times Reporting and Analytics

View Categories

Home
Topline Social Knowledge Base
Reporting & Analytics

Reporting & Analytics

Reporting & Analytics

How to Use Reporting and Analytics
Social Media Metrics Used in Reports
What are “Leads”?
How to Access Your Social CRM Database
How to Access Your Campaigns Reporting and Analytics
How to Access Your Published Messages Reporting And Analytics
How to View Your Optimal Send Times Reporting and Analytics

+971 (54) 337 1100
info@toplinesocial.com
Dubai, United Arab Emirates

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