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FAQs

FAQs

59
  • How to Authorize Google to Allow SMTP
  • How to Setup a Custom Link Shortener Domain
  • How to troubleshoot duplicate posting
  • How to track and report on e-commerce store revenue
  • How to Setup a Custom Campaign Domain
  • How to Use the Software to Publish to Facebook Groups
  • How to setup the Webhooks integration
  • How to find the RSS feed of a website
  • Our Current Integrations
  • Where to find your Verification Report
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General

General

3
  • What is this SMM tool?
  • What is Our Help Desk About?
  • How to Do A Search Within the Software?
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Account & User Settings

Account & User Settings

8
  • How to Set Account Preferences?
  • Manage Users: Adding a New User
  • Manage Users: How to limit visibility to only their own posts for sub-users
  • Manage Users: Making a User an Administrator or a Moderator
  • Manage Users: Editing a User
  • Manage Users: Deleting a User
  • Account Settings: How to Cancel Your Account
  • Account Settings: How to Customize Your Account Settings
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Social Media Campaigns

Social Media Campaigns

59
  • How to post to Instagram
  • How to create a video post
  • How to Create A Gallery / Carousel Post on Instagram
  • Improve the images included in your RSS feed posts
  • Automatically Post User-Generated Photos & Videos to Your Instagram Account
  • How to Use RSS Feeds to Automatically Generate and Schedule Social Media Posts
  • Troubleshoot an Integration
  • Troubleshoot Facebook Permission Error
  • Delete or Ban Participants From Your Viral Sweepstakes or Viral Competition
  • Viral Competition Campaigns Are Here!
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Publishing to Social Media

Publishing to Social Media

20
  • Instagram Posting: How to Switch to a Professional Account
  • Posting to Instagram – Images and Aspect Ratios
  • How to pin your image to multiple Pinterest boards
  • How to post Stories on Instagram
  • How to publish to Pinterest
  • How to Post to Facebook Group as a Page or as an Individual
  • How to Create a Social Posting Workflow with Multiple Users
  • How Schedule, Queue, and Requeue / Reposting Features Work
  • Managing Your Messages: How to Delete Messages
  • You can now post updates to your Google My Business locations!
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Share Buttons

Share Buttons

6
  • Why Use Share Buttons?
  • How to Create New Share Buttons
  • How to Preview and Edit New Share Buttons
  • How to Edit Existing Share Buttons
  • How to Copy Share Buttons
  • How to Delete Share Buttons
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Approving Posts & Submissions

Approving Posts & Submissions

4
  • How to Approve Employee Posts
  • How to Approve Customer Videos
  • How to Approve Customer Photos
  • How to Approve Customer Text Posts
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Reporting & Analytics

Reporting & Analytics

7
  • How to Use Reporting and Analytics
  • Social Media Metrics Used in Reports
  • What are “Leads”?
  • How to Access Your Social CRM Database
  • How to Access Your Campaigns Reporting and Analytics
  • How to Access Your Published Messages Reporting And Analytics
  • How to View Your Optimal Send Times Reporting and Analytics
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Topline Social Media Management
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  • +971 (54) 337 1100
  • info@toplinesocial.com
  • Dubai, United Arab Emirates

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